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Coronavirus - COVID-19

We are Open!

We are delighted to say that we are now open again for emergency care and face to face consultations and hygiene care. We will be prioritising patient appointments according to urgency and how long they have been waiting, but we are working to catch up as soon as possible.

IMPORTANT – how to book

If you need an appointment, please don’t attend the practice to book as we can only allow people with appointments into the building at present. Contact us via phone or email and we will be able to help.


Video Consultations

We are pleased to say that we have now signed up to a video consultation platform on which we will be able to offer face to face advice from the comfort and safety of your own home. If you would like to take advantage of this service, please let us know.


Deliveries

We can deliver essential dental care products to regular patients living locally who are self isolating; please email the practice if you would like this service. There is no delivery charge payable.

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Celia Burns
Clinical Director

How do you know your dentist is safe?

Celia Burns By Celia Burns on 18th February 2014

How do you know a dentist is safe and ethical?

Just like when you put your car in to be serviced, when you go to the dentist for a filling you are relying on them doing the work to a safe, ethical and high quality level. But unless you are a dentist (or a car mechanic in the former example!) how do you know that they are in fact doing so?

Well, one way is to rely on the regulators checking for you. Dentistry is highly regulated by a number of statutory bodies, including the Care Quality Commission, or CQC. All practices are inspected routinely every couple of years, and we had our first CQC inspection on Wednesday.

The lady who came was friendly, polite, calm and knowledgeable, even though she wasn’t a dentist. But she was THOROUGH. The inspection lasted four and a half hours, and she spoke to every member of staff individually. When we compared notes after she left we found out she had cross checked lots of our answers with each other, asking the same questions of two or three of us to check our answers complied. I saw her quietly reading our thank you cards and our comments book. She had looked at our website and was impressed it was up to date (apparently lots aren’t). And she checked lots and lots of our written records, policies, documentation and so on.

There is a lot of frustration in dentistry at the moment at the minute detail in the regulations we have to comply with. We have to spend a huge amount of time on all sorts of compliance work, which probably accounts for the equivalent of a full time extra member of staff. And of course, the lady who came from the CQC cannot vouch directly for how well I diagnose dental problems or for how gentle I am when I do a filling. But to go back to our car analogy: You visit two mechanics. One garage is clean, with plenty of friendly staff, public liability and safety notices on the wall, and has a list of prices on the desk. The other is a bit down at heel, the staff are grumpy, the prices seem to made up after a sharp sucking in of breath, and the only thing on the wall is a page three calendar from 2007. Which one will you choose?

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About the Author

Celia Burns
Celia Burns - Principal Dentist & Clinical Director

My first love isn’t teeth; it’s people. That’s why I love being a dentist. It’s the best feeling in the world to be able to help an anxious patient, who has possibly avoided going to the dentist for many years, build their trust in me, and I get a real thrill from helping someone achieve the confidence in their smile that they want.

Six Month Smiles BACD - British Academy of Cosmetic Dentistry British Dental Association The Oral Health Foundation GDC